Q: Are duties & taxes and brokerage fees only charged on the merchandise?
A: Delivery to international countries requires the consignee of the package to be responsible for all duties, taxes and brokerage fees as mandated by the Government of where the shipment is received. Please check with your local agency for details on estimated fees. UggKingdom is not responsible for duties and taxes. The customer is responsible for these fees. The recipient of the package is responsible for all duties & taxes and brokerage fees. Duties & taxes and brokerage fees are not included in the shipping & handling fee we charge. Please check with your local agency for details on estimated fees.
Q：Will I have to pay any additional taxes or duties?
A: No, our prices cover the costs of additional taxes and duties. In the unlikely event you receive any additional import fee, please send through your receipt and we will pay for all charges.
Q: Is it safe to shop in your website?
A: Our Checkout is 100% encrypted and secure.Your information is always safe and is never sold or shared with the third parties. We respect your privacy and take great care to safeguard information in our possession.
Q: how long can i get my items once i placed my order?
A: It normally takes 2 to 4 business days to process and prepare your order. The tracking number will be offered once it is sent out. As for shipping time, you can choose shipping method: by postal service (Express Mail Service) or DHL. Usually,Express Mail Service takes 7--10days, DHL takes 5-6 days on delivery. but will be highly depended on the courier company and customs work/duties.(but in busy time, Christmas days is coming for example, 15 days for delivery is possible. so you'd better order the item you want as early as possible in busy time. and please choose your right shipping method according to your needs.) if there is some emergency or something wrong with shipping, our service support will email you at our first time.
Q: How can I get my order shipped to a different address than my shipping address?
A: Usually we send orders to the shipping address on file with the card account,but if you want to change your a different address, please do write emails to our customer service or leave message in the comments. our customer service will inform shipping clerk to send them to your new address. but please make sure this happens before your order is shipped. otherwise, we can do nothing.
Q：Can I wear my boots in the rain or snow ?
A: Sheepskin is naturally water resistant, and therefore small amounts of moisture will not seep through or damage it. For more complete protection, we recommend treating products with a Stain and Water Repellent. Boots/shoes with full grain leather uppers are waterproof, but it is still recommended that they be treated.
Q: why there is some imperfections in sheepskin sometimes?
A: This is normal. One reason ugg boots look and feel wonderful is the sheepskin used to make each pair. Sheepskin is natural and funnily enough, from sheep. This means there are sometimes inperfections, irregularities and differences in colors. It is this that makes the ugg so wonderful, so natural and so organic. Not everything in the World is perfect and its important to note we cannot make sheep perfect.
Q：What is the colour of the product?
A: SNUG Australia aims to include up-to-date pictures of all products on our web site.
We make every attempt possible to reflect the actual colour of the products in the images presented on this web site. However, ugg boots and other sheepskin products may exhibit some irregularities and variations in colour and texture. These variations are characteristic of the sheepskin and add to the beauty and character of the footwear. The accuracy of the images displayed also depends on the type of monitor used and the computer settings. Where possible, multiple views of the product are provided, to minimise any discrepancies.
Q: How do I care for my UGG sheepskin product?
A: Sheepskin is naturally water resistant and therefore small amounts of moisture will not seep through or damage it. To clean please carefully follow the below instruction:
Hand wash only. DO NOT use a washing machine.
Moisten entire surface of sheepskin footwear with clean, cold water.
Dilute Cleaner and Conditioner with 1/2 water and 1/2 Cleaner & Conditioner
Apply a small amount of diluted Cleaner & Conditioner to a clean, wet sponge. DO NOT apply Cleaner & Conditioner directly onto the footwear.
Gently scrub to clean entire area. Sheepskin has a delicate surface, which can be damaged if scrubbed aggressively, or with undiluted concentration.
Rinse in clean, cold water, do not soak boot.
Lightly stuff with paper to hold shape, and allow to dry naturally and slowly. DO NOT dry in direct heat or sunlight.
Once footwear is dry, lightly brush with with a very soft suede/nubuck brush in one direction only.
With proper care and cleaning, you can expect your footwear to last longer, but we do not guarantee that it will remove all stains nor prevent stains from occurring.
Q: What happens if I refused delivery on an international package?
A: If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.
