Return & ExchangeWe believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
Return/Exchange Product(s) Before return/exchange merchandise to UggKingdom, a customers MUST contact customer service within 7 days after receiving your package. Our support team will provide you with a Return Application Form. Additionally, in the event that the mistake was due to customer negligence, the merchandise must be returned in the original condition to us AT YOUR EXPENSE within 10 business days from the date of delivery. In returning your merchandise, you are required to obtain a tracking number from the shipping agent and provide us with this information. Any returns without a Return Application Form unfortunately, will not be honored. All refunds are refunded in the full amount if we make any error. Others will minus some interrelated fees. Refunds may only be issued in the same form as payment.
In addition, DO NOT tape over the shoe box, the original carton box is not expected for returning, however a carton box for protection is expected. Any returns with tape over the shoe box unfortunately, will not be honored.
Condition If the products were factory defective or under our mistake, we will make a replacement free of charge. (A few digital photos of the product next to the shipping slip will be required.)
When you pick up your package, please do not sign if it has been damaged. UggKingdom.de do not accept the worn products. |
